Privacy Policy

Last Updated: January 15, 2025

BabyTales, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Email address, phone number, and password when you create an account
• Profile Information: Name, profile photo, and family member information
• Payment Information: Billing address and payment method details (processed through secure third-party payment processors)

1.2 Voice Data

To provide voice cloning services, we collect and process voice recordings:

• Voice recordings for training AI voice models (minimum 30 seconds per voice profile)
• Voice samples in different tones (daily conversation, storytelling, soothing)
• Voice data is encrypted and stored securely on our servers

1.3 Usage Data

We automatically collect information about how you use our Service:

• Device information (device type, operating system, unique device identifiers)
• Usage patterns (stories created, playback history, feature usage)
• App performance data and crash reports
• IP address and approximate location (country/region level)

1.4 Content Data

We collect content you create or upload:

• Stories generated or customized through our Service
• Photos uploaded for story generation
• NFC tag associations and customizations

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Service
• To create and train personalized AI voice models
• To generate and customize stories based on your preferences
• To process payments and manage subscriptions
• To send you service-related notifications and updates
• To respond to your inquiries and provide customer support
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service
• To analyze usage patterns and improve user experience

3. Data Storage and Security

3.1 Data Storage

Your data is stored on secure servers with industry-standard encryption:

• Voice data is encrypted using AES-256 encryption at rest
• Data transmission uses TLS 1.3 encryption
• Voice models are stored separately from personally identifiable information
• Data is stored in secure cloud infrastructure with regular backups

3.2 Data Retention

We retain your information for as long as necessary to provide our Service:

• Account information: Retained while your account is active
• Voice data: Retained until you delete your account or request deletion
• Usage data: Retained for up to 2 years for analytics purposes
• Payment records: Retained as required by law (typically 7 years)

You can request deletion of your data at any time by contacting us at privacy@babytales.com.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Cloud hosting and storage providers
• Payment processors
• Analytics and crash reporting services
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government investigations
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Children's Privacy (COPPA Compliance)

Our Service is designed for families and may be used by children under parental supervision. We comply with the Children's Online Privacy Protection Act (COPPA):

• We do not knowingly collect personal information from children under 13 without verifiable parental consent
• Accounts for children under 13 must be created and managed by a parent or legal guardian
• Parents can review, modify, or delete their child's information at any time
• We do not use children's information for behavioral advertising
• Voice data from children is processed only for the purpose of providing the Service

If you believe we have collected information from a child under 13 without proper consent, please contact us immediately at privacy@babytales.com.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal information through your account settings
• Correct inaccurate or incomplete information
• Request a copy of your data in a portable format

6.2 Deletion

You can delete your account and associated data at any time:

• Through the app settings: Settings → Account → Delete Account
• By emailing us at privacy@babytales.com
• Deletion is permanent and cannot be undone

6.3 Data Portability

You can export your data, including:

• Your voice models (in encrypted format)
• Stories you've created
• Account information

Contact us at privacy@babytales.com to request your data export.

6.4 Opt-Out Rights

You can opt out of:

• Marketing emails (unsubscribe link in every email)
• Push notifications (through device settings)
• Analytics data collection (through app settings)

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Compliance with applicable data protection laws
• Regular security assessments of our data processing practices

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@babytales.com.

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes: consent, contract performance, legal obligations, and legitimate interests.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our Service
• Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

• Notify affected users within 72 hours of becoming aware of the breach
• Report to relevant data protection authorities as required by law
• Provide information about the nature of the breach and steps we are taking
• Recommend actions you can take to protect yourself

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying an in-app notification

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: